Rock & Star · Sheffield · £50,000 plus bonus · Full time

We run three of Sheffield's best-loved venues, The Chimney House, The Mowbray and The Victoria, along with the Clubhouse, our Clubhouse Social coffee shop in Neepsend. They are award-winning, and together they deliver around 700 weddings, celebrations and meetings a year.

WHAT YOU WILL OWN

Venue care, maintenance, compliance, fire and health and safety, so our buildings are looked after as well as our guests are.

The whole operations team: everyone who delivers our events and runs our venues, from events delivery and duty managers to team leads and our casual team, across the venues, the bars and the Clubhouse, along with cleaning, security and maintenance.

Rotas and staffing costs, team management, recruitment, training and supplier relationships.

Our culture. You will live our ROCKSTAR values and drive them through the whole team, so they show up on every shift. ROCKSTAR stands for Respect, Ownership, Care, Kindness, Standards, Teamwork, Attention to detail and doing the Right thing.

Driving improvement with AI and the tools we use in our business, including All Gravy: training built once and reused, checklists and compliance and admin taken off the team so they have more time for guests.

And the standard a guest feels when they walk in, whichever of our buildings they are standing in. You will set it, protect it and make sure it never slips when we are busy.

You will report to our Managing Director and work alongside our Chef Director as an equal. Your performance is measured on a scorecard you will help write, reviewed quarterly.

You will have

• Proven experience leading hospitality or events operations at General Manager level or equivalent.
• Experience running multi site hospitality or events operations, with compliance properly owned and up to date.
• Experience recruiting, managing and developing managers, not just teams.
• Controlled staffing costs against a number you were accountable for, and improved the profit, reputation and day to day performance of the operation you led.
• A firm but fair way of leading that brings people with you, setting clear expectations and developing and keeping good people, because our team is the reason clients come back.
• High standards you hold to every day, and an eye for the details others miss.
• An appetite for using AI and better systems to improve how the operation runs, not just to keep it running.

WHAT WE OFFER

• £50,000 a year, plus a bonus of up to £10,000 against your scorecard.
• Twenty five days of annual leave plus bank holidays.
• A real opportunity to join our leadership team, shaping growth and excellence in a business built on customer first values.
• The opportunity to participate in a future management incentive scheme.
• A business that is growing, and open about where it is going.

The role starts in January 2027, and sooner if the right person is available.